Shipping Details

Your order will be processed after receiving your payment and will be shipped within 3-10 working days. We give our bests to pack your order as soon as possible. Sometimes it might not be possible to pack and send them right away. We ask for your understanding. We are using Austrian Post and UPS.

US customers:
Our webshop for the United States: rabbiteyemovement.shop

DELIVERY CHRISTMAS 2019*:
Please order lastest:
OUTSIDE EUROPEAN UNION: 10 December 2019
EUROPEAN UNION: Dec 18 2019
AUSTRIA: Dec 22 2019

* please note that we cannot influence 1) delivery once the package was picked up at our warehouse 2) duration of customs clearance.

Shipment & packaging costs per order:

  < 1kg 1 - 2kg  2 - 4 kg
Austria* € 8 7 € 8  € 10 
EU* 18 17 € 19 € 26
Rest of Europe** 23 21 € 23 pls request rate
US, Canada** 28 26 € 29 pls request rate
Worldwide** € 40 36 € 41 pls request rate

* including Austrian VAT
** no Austrian VAT included

Do I have to pay customs tax, duties?

Every country is different to calculate what you may have to pay. Please refer to the customs website in your country. Some countries have a tax free threshold or charge differently depending on the type of goods.

RABBIT EYE MOVEMENT is not liable for any tax and duties charged in the destination country. The recipient must pay this tax otherwise the products will get destroyed or returned to sender.

Do I have to pay VAT (value added tax)?
If you are a customer living in the European Union you have to pay Austrian VAT (20% or 13% or 10%).  Prices on the website inlude all taxes. 
Customers outside the European Union need not to pay Austrian VAT (will be deducted before checkout) but depending on your country you may have to pay your local tax as soon the package arrives your country.

I haven't received a shipping confirmation?
If you haven’t received a shipping confirmation please check if the stated e-mail address is correct or if your e-mail postbox is full or if the e-mail is in your spam folder.
If not, please write an email using our contact form

How can I change my delivery address?
If you already completed your order please write us. In case the order has not already been sent, we will change the address.

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